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626 B
626 B
Decision record 9
Modify score calculations so that a survey item score of 0 is never included in the average
Status
Completed
Context
Some scores were artificially low because survey items that lacked survey item responses returned a score of 0. 0 did not represent the average likert_scores of survey item responses, only the lack of responses. 0 was incorrectly being averaged with other survey items and artificially dragging down the score.
Decision
Survey item scores of 0 should be ignored and filtered out when performing score calculations.
Consequences
Some average scores have increased.