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Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you how to reset Microsoft password to use the feature. To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instea
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If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. Contact your admin who can retrieve the username and reset the password for your work or school account. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). If you're signing in to the correct location, but still can't remember your username and password, contact your admin. When a user requests a new password, you receive a password reset request in emai
For your protection, Microsoft must verify your identity before you can proceed with resetting your password. You must be a password administrator to perform these steps. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor
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To learn more, how to reset Microsoft password see About admin roles in the Microsoft 365 admin center. For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issue
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