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Those are out of reach when Outlook can’t connect live to Microsoft Exchange. Sometimes, updates can also lead to certain issues with the programs installed on Windows OS. Therefore, if there are any pending updates related to MS Office or Outlook, you should check and install them. You can follow these methods to troubleshoot and resolve the Outlook clear Outlook credentials manager stuck in Offline Mode error. These methods work in Outlook 2010, 2013, 2016, and 2019.
Check OST file
Reconnect Outlook by checking your connection, disable work offline mode, and relaunch app.Don’t let secondary Exchange servers manage your device if you don’t have to.Outlook has a Work Offline button under the Send/Receive tab.These methods work in Outlook 2010, 2013, 2016, and 2019.It’s really important to know which Exchange or Office 365 environment Outlook should use.Figuring out why Outlook gets stuck offline really helps you fix it—and keeps it from coming back.If the issue is the same, update Outlook, repair Outlook profile, or reconfigure your account to reconnect Outlook to the Server.Setting up the Exchange account by hand avoids this.Please whitelist stellarinfo.com and request to send the link again.
When offline, the status is displayed in the status send/receive error 0x800CCC0E fix bar at the bottom as Working Offline or Disconnected. Just having a simple update routine and checking build numbers from time to time can save a lot of trouble. Staying current with updates is probably the easiest way to keep Outlook connected.
How To Fix Outlook Stuck in Offline Mode?
When you keep everything updated, you cut down on the chances of file corruption. A lot of offline mode headaches actually start with outdated builds and unreliable OST handling. If Outlook refuses to come back online, you’re probably looking at a profile issue, a bad OST file, or a mix-up with your Exchange account setup. Fixing these directly usually brings things back to normal. Confusion happens when a device hooks up to more than one Office 365 environment.
Verify Work Offline Button Status
And thus, an Offline Storage Table (OST) file is created to save a local synchronized copy of mailbox items. When the mail server is not available due to maintenance tasks or other issues, Outlook may fail to connect to the server and display the status as Disconnected. This indicates that the internet is working fine, but Outlook cannot connect to the mailbox server. If your system connects to more than one Office 365 environment, Outlook might not know which Exchange server to use. That often sets off Autodiscover conflicts and lands you in offline mode. To keep Outlook from slipping into offline mode again, sort out account conflicts and keep your software up to date.
Method 1: Reset 'Work Offline' to Reconnect
If Outlook can’t get to the mail server, no amount of tweaking inside Outlook will help. Try opening a browser or running a quick ping test to check if your network’s up. Outlook needs Microsoft Exchange and Office 365 to stay connected. If Outlook can’t log in to those services, it just flips into offline mode. When Microsoft Outlook says "Working Offline," it’s basically struggling to talk to your mail server. This can happen for all sorts of reasons—maybe it’s a local profile problem, a conflict with Microsoft Exchange, or an Office 365 environment.
Download Stellar Converter for OST
A broken Outlook profile can mess up syncing and keep you offline. We usually suggest making a new profile instead of spending ages trying to fix the old one. From the file explorer ribbon, under the 'Easy Access' drop down menu, you could toggle from "offline" to "online".
Setup Exchange Server Account Manually
Additionally, it will sync every piece of server-based mail. As is known, we can switch from Offline to Online Mode and vice versa in Microsoft Outlook 2010 and later versions. Once Outlook is configured with an Exchange account, the Cached Exchange Mode is enabled automatically.
Identify the cause of this error before restoring Outlook back to online mode. A corrupt or damaged Outlook profile can prevent Outlook from authorizing and connecting to the mail server. Due to this, we get an error usually called Outlook stuck in offline mode. Outlook automatically switches to Offline mode when it can't connect to the Exchange server. Users can also use the Outlook Not Sending or Receiving Email 'Work Offline' option when the internet connection is not reliable.